Full-lifecycle Halo platform implementations, plus independent ServiceNow advisory and managed operations — run with the governance of people who’ve done this for 30 years.
Full Halo Technology Alliance PartnerFull Anthropic PartnerServiceNow® Ecosystem Practice — IndependentThree ways we engage. All of them end with your team owning the platform.
Full Halo partner — delivering HaloITSM, HaloPSA, and HaloCRM across full-lifecycle implementations, migrations, process alignment, and managed support.
Explore Halo Services →Pre-vetted ServiceNow talent for placement and embedded teams, day-2 managed operations, and independent platform advisory — supporting organisations using the ServiceNow® platform.
Explore ServiceNow →We deploy pre-vetted Nigerian ServiceNow professionals globally — with mentorship, enterprise readiness, and flexible engagement structures.
Explore Talent →We follow a disciplined methodology that ensures every engagement produces practical outcomes and lasting value.
We map your current operations and pain points — you get a written findings and fit assessment.
A costed recommendation for the right tooling — even if the answer isn't us.
Structured delivery with weekly governance checkpoints, training, and a measured go-live.
Documented handover to your team. We leave when they no longer need us.
Configuring a platform is the easy part. We make sure it drives real operational improvement — and that your teams actually adopt it.
Structured project governance ensuring accountability at every stage.
We build your internal capability, not long-term dependency.
Every engagement is measured against tangible business improvements.
We recommend the right tools, not just the ones we sell.
Pre-vetted ServiceNow and Halo professionals deployed globally — with mentorship, enterprise readiness, and flexible engagement structures.
Rigorously assessed ServiceNow and Halo professionals deployed into enterprise environments.
Structured development ensuring consultants are enterprise-ready from day one.
A growing network of ServiceNow and Halo technologists, mentors, and delivery leaders.
Distributed teams delivering ServiceNow and Halo implementations with governance and measurable outcomes.
EquaCore Digital is a ServiceNow consulting and full Halo platform partner headquartered in Nigeria and operating globally. We provide ServiceNow talent augmentation — placing pre-vetted administrators, developers, and architects with enterprise clients — alongside day-2 managed services and independent advisory. As a full Halo Technology Alliance Partner, we are authorised to deliver end-to-end implementations of HaloITSM (IT and Enterprise Service Management), HaloPSA (Professional Services Automation for MSPs), and HaloCRM (omnichannel CRM). Our delivery model combines African technology talent with structured governance frameworks, enabling organisations across the UK, Europe, and West Africa to modernise their service operations with confidence.
EquaCore Digital is a technology services firm specialising in ServiceNow and the full Halo platform. We provide talent augmentation (placing pre-vetted ServiceNow professionals with global enterprises), managed services (day-2 platform operations), and independent advisory — plus full implementations of HaloITSM, HaloPSA, and HaloCRM as a full Halo Technology Alliance Partner.
We place administrators and system engineers, developers and integration engineers, solution architects, business analysts, CMDB/Discovery/SAM specialists, and process consultants across ServiceNow and HaloITSM, HaloPSA, and HaloCRM, including certified Halo administrators, HaloITSM implementation specialists, and Halo Service Desk engineers. All candidates are technically assessed and enterprise-ready before placement.
Yes. EquaCore Digital is a full Halo Technology Alliance Partner, authorised to implement and support all three Halo products: HaloITSM (IT and Enterprise Service Management), HaloPSA (Professional Services Automation for MSPs), and HaloCRM (omnichannel CRM for customer-facing teams). We deliver platform implementations, legacy migrations, process alignment, user onboarding, and post-go-live managed support across the complete Halo product suite.
Yes. While our talent base is primarily Nigerian, our delivery is global. We work with clients in the UK, Europe, and across West Africa, providing distributed teams with structured governance and measurable outcomes.
All three are products from Halo Service Solutions built on the same platform, but designed for different audiences. HaloITSM is ITIL-aligned IT and Enterprise Service Management — ideal for organisations managing internal IT services, facilities, HR, and more. HaloPSA (Professional Services Automation) is built for managed service providers and technology companies that need to manage client tickets, billing, contracts, time tracking, and projects in one place. HaloCRM is an omnichannel customer relationship platform for sales, marketing, and customer service teams. As a full Halo partner, EquaCore can implement and support any or all three.
We offer project-based delivery (defined scope and milestones), ongoing managed services (monthly retainer), embedded consulting and staff augmentation (professionals integrated into your team), and hybrid models that combine delivery with knowledge transfer.
A working session with a practitioner, not a sales deck.
A quick scan of EquaCore's primary offerings — from enterprise platform implementation to talent augmentation.
Full Halo partner delivering HaloITSM, HaloPSA, and HaloCRM — implementation, legacy migration, process alignment, and ongoing managed support across all three products.
Explore Halo Services →Pre-vetted ServiceNow talent for placement and embedded teams, day-2 managed operations, and independent platform advisory. Supporting organisations using the ServiceNow® platform.
Explore ServiceNow →Pre-vetted Nigerian ServiceNow professionals ready for global enterprise delivery, with flexible engagement structures.
Explore Talent →Nigeria-based ServiceNow specialists — pre-vetted talent, hands-on managed operations, and independent advisory for organisations using the ServiceNow® platform in Nigeria and worldwide.
EquaCore Digital is a Nigeria-based ServiceNow advisory firm headquartered in Lagos. We help organisations in Nigeria and across West Africa adopt, deploy, and operate the ServiceNow® platform — through pre-vetted talent, day-2 managed services, and independent advisory, with delivery that extends to clients in the UK, Europe, and beyond.
Yes. ServiceNow is used by banks, telecoms, and large enterprises operating in Nigeria for IT service management, HR service delivery, and digital workflow automation. Adoption is growing as Nigerian organisations modernise their operations, supported by an active local ServiceNow developer community.
Yes. EquaCore places pre-vetted, enterprise-ready ServiceNow administrators, developers, solution architects, and business analysts based in Nigeria — available for embedded teams, contract, or permanent placement with clients locally and globally.
EquaCore Digital provides ServiceNow deployment, integration, managed services, and independent advisory from Lagos, Nigeria. Engagements run with structured governance, clear SLAs, and measurable outcomes.
Our largest practice. Pre-vetted ServiceNow professionals placed with global organisations as embedded contributors, contract resources, or permanent hires. Every consultant is technically assessed, mentored, and ready for delivery from day one.
Day-to-day platform stewardship — user management, configuration, instance hygiene.
Scripted automations, custom applications, and integrations with enterprise systems.
Senior practitioners shaping platform strategy, technical design, and delivery roadmaps.
Requirements, process mapping, and ITIL-aligned workflow design.
Configuration data, asset management, and service mapping expertise.
Engagement formats: permanent placement, fixed-term contract, and embedded squads. We carry the recruiting risk — you only pay for talent that lands and performs.
Are you a ServiceNow specialist? Join the talent poolDay-2 operations support that keeps your platform healthy as your organisation grows. Our team handles routine administration, incident response, and continuous tuning — with clear SLAs, transparent reporting, and predictable retainers.
Routine configuration, role & group governance, instance hygiene.
Backstop for your ITIL processes — escalations handled, root causes found, changes governed.
Disciplined approach to family release uptake, patching cycles, and regression-tested rollouts.
Slow-by-default platforms become fast-by-design — query tuning, indexing, scheduled job optimisation.
We grow your platform through iterative enhancements — not one-shot projects.
How we engage: monthly retainer with named primary & secondary engineers, capacity-based hours, defined SLAs, and a quarterly business review.
For leaders evaluating, optimising, or rationalising their ServiceNow estate. We bring senior practitioner experience and deliberate independence — we have no resale, licensing, or partner-program incentive shaping our recommendations.
Independent review of configuration, technical debt, security posture, and adoption.
Workflow design that fits your operating model — not a generic best-practice template.
A prioritised, sequenced plan with effort estimates — what to do, in what order, and why.
Adoption is a programme, not a manual. We design rollout, comms, and enablement plans.
Right-size your subscription against actual usage — defensible recommendations, not vendor talking points.
Our independence: We hold no ServiceNow reseller, partner, or licensing arrangement. Our recommendations reflect what's best for your platform — nothing else.
Tell us where you are — placement, managed services, or advisory — and we'll match the right team.
Talk to a Specialist →Full Halo PartnerAuthorised to deliver the complete Halo platform — HaloITSM, HaloPSA, and HaloCRM — across full-lifecycle implementations, migrations, and managed operations.
As a full Halo partner, EquaCore is authorised to implement, configure, and support all three Halo products — with no module restrictions and no per-product limitations.
ITIL-aligned IT and Enterprise Service Management — Incident, Problem, Change, CMDB, Asset Management, Service Catalogue, and more. All modules included as standard.
For: Enterprises & IT TeamsProfessional Services Automation built for MSPs, cloud providers, and telecoms. Ticketing, billing, contracts, time tracking, and CRM — all in one all-inclusive platform.
For: MSPs & Service ProvidersOmnichannel CRM unifying sales, marketing, and customer service. Pipelines, campaigns, ticketing, and AI-powered lead scoring — without the enterprise price tag.
For: Customer-Facing TeamsA unified, ITIL-aligned platform — every module included as standard with no per-feature licensing. Purpose-built for organisations running IT, HR, facilities, and finance service desks on one platform.
ITIL-aligned incident handling with SLA management, AI-powered triage, and root cause investigation — reducing repeat failures and cutting resolution times.
CAB workflows, standardised change procedures, and disciplined release tracking — from minor fixes to major platform rollouts.
Track configuration items, visualise CI dependencies, and auto-discover assets — giving your team a reliable foundation for all service management decisions.
ITIL-compliant service catalogue with a fully brandable self-service portal — users find and request services without calling the help desk.
Rich knowledge base with AI-generated articles, full-text search, and articles surfaced to users before they raise a ticket — deflecting volume at the source.
No-code workflow automation, AI triage, Emotion AI, Virtual Agent, and automated resolutions for routine tickets — reducing manual workload at scale.
A dedicated Major Incident console with 5C coordination (Command, Control, Comms, Coordination, Cooperation) — and full project portfolio tooling built in.
Enterprise Service Management: HaloITSM extends beyond IT — HR, Facilities, Finance, and Legal teams can all operate service desks on the same platform, sharing a single system of record.
All modules included: Unlike many competitors, Halo does not charge per module. Every capability listed here — including Halo AI — is included as standard in the licence.
The all-inclusive PSA platform built for managed service providers, cloud solution providers, and telecoms companies. Consolidate ticketing, billing, contracts, projects, and CRM — eliminating the need for multiple disconnected tools.
MSP-focused ticketing with SLA management, automated workflows, and centralised multi-client communications — all in one console.
Zero-touch invoice creation, contract renewal automation, and per-agreement billing rules — integrated with leading accounting platforms including Xero and QuickBooks.
Automatically capture time across all customer interaction points — ensuring accurate pay-as-you-go billing and genuine project cost visibility.
Pipeline management, opportunity tracking, and full contact history — helping MSPs grow accounts and retain customers with data-driven insight.
From simple tasks to complex client portfolios — real-time project dashboards, resource planning, and automated Statement of Work generation.
Track client assets and configuration items, manage stock levels and costing, and log incidents directly against assets for rapid diagnosis.
Who is HaloPSA for? Managed Service Providers, Telecoms companies, Cloud Solution Providers, consultancy firms, and software businesses that need a single operational platform to manage clients, delivery, and finance.
Competing with: ConnectWise, Autotask, Atera, and Kaseya BMS — at lower total cost of ownership, with every module included as standard from day one.
Unify sales, marketing, and customer service in one platform. HaloCRM brings together pipeline management, campaign automation, omnichannel ticketing, and AI-powered lead scoring — eliminating data silos between customer-facing teams.
Unify email, live chat, phone, and social media into a single agent workspace — consistent, fast, personalised service across every channel.
Drag-and-drop pipelines, weighted deal values, and multi-team pipeline management — full visibility from first contact to close.
Automated customer journey sequences, lead capture forms, and campaign management — turning interest into revenue with less manual effort.
AI-powered lead scoring identifies your best opportunities automatically, while 24/7 virtual agents handle routine customer queries without human intervention.
Data-driven dashboards and AI-flagged trend analysis — surfacing the customers and opportunities that need attention before they become problems.
Who is HaloCRM for? Organisations with customer-facing sales, marketing, and service teams that need a single source of truth — replacing disconnected CRM, ticketing, and marketing tools with one integrated platform.
Whether you're implementing HaloITSM, HaloPSA, or HaloCRM — our delivery practice follows the same disciplined approach from scoping through go-live and beyond.
End-to-end deployment and configuration of any Halo product, tailored to your operational requirements and ITIL or business processes.
Structured migrations from Jira, Freshdesk, Zendesk, Autotask, ConnectWise, and other ITSM, PSA, or CRM platforms — with data-integrity checks and minimal disruption.
Designing workflows and automations that reflect how your organisation actually works — not generic templates imposed from outside.
Structured onboarding so your team owns the platform from day one — not dependent on us for routine operations after go-live.
Ongoing platform administration, enhancement delivery, and optimisation — keeping your Halo investment running at peak performance long after launch.
Our emphasis: Faster time-to-value while maintaining operational discipline. We get you running without cutting corners — and we stay close enough to fix things quickly if needed.
Certified Halo professionals available for permanent, contract, or embedded placement across HaloITSM, HaloPSA, and HaloCRM.
Day-to-day platform administration, configuration, and user support across HaloITSM, HaloPSA, and HaloCRM.
Consultants who take a Halo deployment from scoping through go-live, including migrations from legacy ITSM and PSA tools.
Service desk analysts and managed-support engineers who keep your Halo estate running long after launch.
Whether it's HaloITSM, HaloPSA, or HaloCRM — from fresh deployments to legacy migrations, we'll get you operational with confidence.
Get in Touch →Pre-vetted Nigerian ServiceNow professionals deployed globally.
Exceptional ServiceNow professionals from Nigeria — rigorously vetted, mentored, and ready.
Rigorous assessment covering technical skills, communication, and enterprise readiness.
Ongoing mentorship keeps talent sharp and aligned with best practices.
Choose between embedded consulting and staff augmentation models.
Beyond staffing, EquaCore nurtures Nigeria's ServiceNow talent pool through community initiatives and developer ecosystem growth.
Our Community Impact →Access our network of enterprise-ready professionals.
Discuss Your Needs →Are you a ServiceNow professional? Register for our talent pool →
Flexible engagement structures designed to match your project needs and business objectives.
Platform strategy, tooling assessment, and delivery review. For organisations that need an informed second opinion before committing to a platform or a programme.
For defined implementations with clear scope, milestones, and deliverables. Ideal for new platform deployments, migrations, and targeted improvement projects.
Continuous platform support, enhancement, and optimisation. For organisations that need a trusted partner to evolve their platform over time.
Place EquaCore professionals directly within your teams, bringing expertise while transferring knowledge to build internal capability.
Combine delivery and enablement in a single engagement. We implement while simultaneously upskilling your team.
Let's talk through your situation and recommend the right engagement structure.
Let's Discuss →EquaCore was founded by experienced service management professionals who believe in implementation over theory — discipline over shortcuts, and outcomes over activity.
Our vision and mission shape every engagement — from how we scope a project to how we measure success.
To enable organisations to operate intelligently and adapt continuously by delivering practical digital solutions and connecting them with strong technology talent — across platforms, borders, and industries.
To help organisations design, implement, and evolve modern digital operations by combining deep implementation expertise with scalable talent solutions.
EquaCore Digital is registered with the Nigerian regulatory and professional bodies that govern how we operate, employ, and deliver.
National Information Technology Development Agency
Computer Professionals Registration Council of Nigeria
Industrial Training Fund
Nigeria Social Insurance Trust Fund
Bureau of Public Procurement
EquaCore Digital is a full Anthropic partner, alongside our full Halo Technology Alliance Partner status.
These aren't values on a wall — they're embedded into how we plan, deliver, and measure every project.
Every engagement is governed — structure, accountability, and measurable milestones, not just implementation. No surprises, no scope drift.
Our goal is your independence. We build internal capability so your team can own and evolve the solution — not create long-term dependency on us.
We invest in the Nigerian tech ecosystem through mentorship, talent development, and ServiceNow community initiatives — growing the pool we draw from.
We're technology agnostic. We recommend what's right for your business, not just the tools we sell. Long-term fit matters more than short-term commission.
We foster developer communities through meetups, hackathons, and talent enablement initiatives — creating a sustainable ecosystem that nurtures growth and collaboration across Africa.
Organising community events that bring together aspiring tech professionals for hands-on learning and collaboration.
Structured mentorship and upskilling initiatives that prepare professionals for enterprise delivery at the highest level.
Building a sustainable ecosystem that nurtures growth, collaboration, and knowledge sharing across Africa's tech landscape.
Growing a network of technologists and delivery leaders who back each other and raise the bar — beyond any single firm or platform.
Whether you're implementing a platform or scaling your ops team, we bring the discipline to get it done.
Get in TouchDeep roots in Nigeria with expansion across Africa, Europe, and North America.
Supporting organisations across diverse geographies and sectors.
Primary market. Deep local expertise, talent network, and community initiatives.
Expanding across the continent with implementation and talent services.
Supporting European organisations with consulting and talent augmentation.
Delivering enterprise platform expertise to North American clients.
We work with IT and Operations leaders responsible for service delivery and platform strategy — across small, mid-market, and enterprise organisations at every stage of platform maturity.
Let's explore how EquaCore can support your digital operations journey.
Start a Conversation →Whether you're exploring a new platform, optimizing what you have, or need ServiceNow talent — we'd love to hear from you.
Fill in the form below and we'll get back to you promptly. Prefer to talk it through? Book a 30-minute demo.
Prefer to reach out directly? Here's how to contact us.
We typically respond within 24 business hours.
For ServiceNow and Halo platform specialists (HaloITSM, HaloPSA, HaloCRM) open to permanent, contract, or embedded opportunities with global organisations. Register your interest in two minutes — we’ll be in touch when a fit emerges.
Fill in your details below and attach your CV. We’ll be in touch when a relevant opportunity emerges.
Minimum certification requirement. To join the talent pool you must hold at least one of: ITIL 4 Foundation (or higher); ServiceNow CSA (or higher); or a HaloITSM, HaloPSA, or HaloCRM product certification. Every professional currently in our pool meets this bar.
Here’s our process from registration to placement.
Your CV and details land directly in our system within seconds.
Within 24 business hours, we confirm receipt and match against open opportunities.
When a relevant role emerges, we reach out before sharing your profile with anyone.
Questions? Email Info@equacoredigital.com
How EquaCore Digital collects, uses, and protects your personal information.
EquaCore Digital Ltd ("EquaCore", "we", "us", "our") is a digital operations consulting firm incorporated in the Federal Republic of Nigeria, with global operations. This Privacy Policy explains how we collect, use, and protect personal information when you use equacoredigital.com, submit our enquiry or talent pool forms, or otherwise interact with us.
Because our operations are global and we engage with candidates, clients, and partners across multiple jurisdictions, we hold ourselves to the higher of the applicable standards. Specifically, we comply with:
The Talent Pool registration form on our website collects the following and submits it to our workflow-automation platform, n8n Cloud, which processes it on our behalf:
Before we show you our booking calendar, we ask for a few details so we know who we’re meeting. Through the booking form we collect:
These details are processed by n8n Cloud and stored in our SharePoint records. When you then choose a time, the booking itself is handled by Microsoft Bookings, which collects the meeting details you provide in order to schedule the call.
| Purpose | Lawful basis (NDPA 2023 / GDPR equivalents) |
|---|---|
| Respond to your enquiry | Legitimate interests — responding to direct enquiries |
| Maintain our talent pool and match registrations to client opportunities | Consent (granted via the registration form) and legitimate interests |
| Share your candidate profile with a specific potential employer | Explicit consent obtained per opportunity, before any sharing |
| Maintain operational and accounting records | Legitimate interests — business administration; legal obligation where applicable |
| Improve the website and our services | Legitimate interests — analytics |
| Data type | Retention period |
|---|---|
| Contact form enquiries | 24 months from last contact |
| Demo booking requests | 24 months from request |
| Talent pool registrations (bio, CV) | 12 months from last contact |
| Website analytics (Google Analytics 4) | 14 months (Google default) |
| Records required by law (e.g. accounting) | As long as legally required |
You may request earlier deletion at any time by emailing Info@equacoredigital.com.
We share your information only with the parties below, and only to the extent necessary:
We do not sell your data, ever. We do not use your data for advertising or profile-based targeting.
EquaCore is incorporated in Nigeria and our operations are global. Some of our service providers (Cloudflare, n8n, Microsoft, Zoho, Google) are based outside Nigeria, the United Kingdom, and the European Economic Area — principally in the United States and the European Union. Where data is transferred internationally, we rely on:
We review these arrangements regularly to ensure your data continues to receive equivalent protection regardless of where it is processed.
Under the Nigeria Data Protection Act 2023, and where applicable the UK GDPR and EU GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, email Info@equacoredigital.com. We will respond within 30 days. There is no charge unless your request is manifestly unfounded or excessive.
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We protect your data using:
No system is perfectly secure. If you become aware of a security incident affecting your data, please email Info@equacoredigital.com immediately. In the event of a personal data breach, we will notify the Nigeria Data Protection Commission (and, where applicable, the UK ICO or relevant EU supervisory authority) and affected individuals within 72 hours, as required by the Nigeria Data Protection Act 2023 and the UK/EU GDPR.
This website and our services are not directed to individuals under 16. We do not knowingly collect data from anyone under 16. If you believe we have, please contact us and we will delete it.
We may update this Privacy Policy as our practices evolve or as required by law. The "last updated" date at the top of the page reflects the most recent change. Material changes affecting how we use existing data will be communicated by email where we have your contact details.
For privacy questions, data subject requests, or complaints:
Privacy Request — [Your Name]If you are not satisfied with our response, you have the right to complain to your supervisory authority:
We’ve got your enquiry and will be in touch within 24 business hours.
Here’s what happens next.
Our team reads every enquiry and makes sure it reaches the right person within one business day.
Expect a reply to the email address you provided. If your enquiry needs a call, we’ll suggest a time that works for you.
Once we understand your needs, we’ll outline the right engagement model and next steps — no pressure, no jargon.
Can’t wait? Email us directly at Info@equacoredigital.com.
Your registration is now in our system. We’ll review your profile within 24 business hours and reach out when a relevant opportunity emerges.
Here’s what happens next from our side.
Our team checks your CV and stated specialism within 24 business hours.
We match your profile against current and pipeline roles across our client base.
If a relevant role surfaces, we’ll reach out by email before sharing your profile with any employer.
Questions in the meantime? Email Info@equacoredigital.com.
30 minutes with a practitioner, not a sales deck. A few details and we'll take you straight to the calendar.